Refund policy

At Veloura, we want you to love your sleep ritual.

Return Period: We accept return requests within 30 days from the date your order is delivered.

Product Condition & Hygiene: Due to the personal hygiene nature of sleep accessories, weighted sleep masks must be unopened, unworn, unused, and in their original packaging to qualify for a return. Opened, worn, used, washed, or otherwise compromised products are not eligible for return.

How to Request a Return: Email support@getveloura.com within 30 days of delivery to request a return. Please include your order number, name, and reason for the return.

Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged, defective, or the wrong product was shipped.

Return Address: The return address will be provided after your return request has been approved. Please do not send your return to an address without receiving approval and return instructions from Veloura.

Refunds: Once an approved return is received and inspected, eligible refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, contact support@getveloura.com as soon as possible with your order number and photos of the item and packaging.